Terms of service

Airbox is an AI powered lead management system. It brings in enquiries from the channels you connect and the landing pages you publish, organises them into pipelines, assigns them to your team, and helps your team follow up. We improve Airbox continually; if we remove a feature you rely on, we will tell you in advance.

A licence belongs to one business and is managed by its owner, who invites and manages staff. Each active staff member uses one seat; a deactivated staff member frees their seat. You are responsible for who you give access to, for what they do in Airbox, and for keeping sign-in details safe. Tell us straight away if you think an account has been compromised.

Subscription is priced per seat, per month, billed yearly in advance, with a minimum of 5 seats. Seats added part way through a year are charged for the days left in it. Seats removed take effect from the next renewal.

Enterprise covers up to 300 seats at one flat price, with onboarding and invoicing agreed with us in an order form. Where an order form and these terms differ, the order form applies.

All fees are in Indian rupees. GST is added to every invoice at the rate in force.

Payment is made through Razorpay, by card or UPI. If you save a payment method, your licence renews automatically at the end of each year; we send you a notice before charging it. If a renewal payment fails, we will tell you and give you time to pay. If it remains unpaid, your licence is suspended, and after the export window described below, closed.

You can stop your licence from renewing at any time before the renewal date, and you keep full access until the end of the year you have paid for. Fees already paid for the current year are not refunded, except where we end the service without cause, in which case we refund the unused part of the year, or where the law requires a refund. Refunds are paid to the original payment method.

Everything you and your team put into Airbox, and the leads it collects for you, remain yours. You give us permission to host, process and back up that data only as needed to provide the service. For lead data you are responsible for having a lawful basis to collect it and contact those people, and we process it on your instructions. Our privacy policy explains the rest.

When a licence ends, for any reason, you have an export window to download your data. After it closes we delete your data.

When you connect a channel such as Meta or Google, you authorise Airbox to receive leads from it on your behalf, and you confirm you are allowed to do so for the accounts, Pages and forms you choose. Each platform’s own terms continue to apply to you. If a platform changes or withdraws access, we will do what we reasonably can to keep leads flowing, but we cannot control it.

You are responsible for everything you publish on an Airbox landing page, including prices, offers, images and project details, and for any approvals or registrations your industry requires to be shown. Pages are published on an address under our domain and carry a small “Powered by Airbox” mark. An address can be changed until the page is first published; after that it is fixed, because links to it will already be in circulation.

Airbox can draft messages and templates for you using an AI model. Drafts are suggestions. You review them, you decide what is sent, and you are responsible for it. AI use is included up to a monthly limit shown in your admin.

You must not use Airbox to send messages people have not agreed to receive, to collect data you have no right to, to publish anything unlawful or misleading, to break the rules of the platforms you connect, or to interfere with the service or other customers. You must follow the laws that apply to your business, including TRAI’s rules on commercial communication and the Digital Personal Data Protection Act, 2023. We may suspend an account that breaks these rules, with notice where we reasonably can give it.

Airbox, its software, design and brand belong to us. Your data, content and brand belong to you. If you send us suggestions, we may use them to improve Airbox without owing you anything for them.

We work to keep Airbox available at all times and schedule maintenance outside Indian business hours where we can. Support is by email at contact@helloairbox.com, Monday to Saturday, during business hours.

We provide Airbox with care, but we do not promise it will be uninterrupted or free of errors, and we cannot guarantee any particular sales result. To the extent the law allows, our total liability to you in any twelve months is limited to the fees you paid us in those twelve months, and neither of us is liable to the other for indirect losses such as lost profits or lost sales. Nothing in these terms limits liability that cannot be limited by law.

You can end the agreement by not renewing. We can end it on notice if you seriously breach these terms and do not put it right within 15 days of our telling you, or if we stop offering Airbox, in which case we refund the unused part of your year. Clauses on your data, liability and law continue after the agreement ends.

We may update these terms. We will post the new version here and update the date at the top, and we will email licence holders at least 30 days before a change that affects them takes effect. Continuing to use Airbox after that means you accept the change.

These terms are governed by the laws of India. Both of us will first try in good faith to settle any dispute between ourselves. If that fails, the courts at Mumbai have exclusive jurisdiction.

Airbox Technologies Private Limited, CIN U62091MH2025PTC459830, B-1605 Oceania, Dosti Eastern Bay, Wadala (E), Antop Hill, Mumbai, Maharashtra 400037, India. contact@helloairbox.com.